Rankings and Labels

L’Office de Tourisme du Pays de Saint-Omer has been committed to the Démarche Qualité Tourisme™ since 2016.

The Qualité Tourisme™ mark is the only State mark awarded to tourism professionals for the quality of their welcome and services.

To obtain the mark, the service provider must successfully follow a quality approach in line with the requirements essential to your satisfaction. As a guarantee of trust, services are regularly subject to unannounced, independent checks. This sign of recognition means you can choose tourism establishments that offer quality services with complete confidence.

Classification of collective accommodation covers hotels, campsites, leisure parks, tourist residences, vacation villages and collective inns. All types of accommodation, with the exception of group inns, which have a single classification, are graded from 1* to 5*. They are assessed according to the following three main criteria: the level of comfort of the facilities, the services offered in the establishments, and good practices in terms of respect for the environment and welcoming customers with disabilities.

Created in 2009, on the initiative of the CGAD (Confédération Générale de l’Alimentation en Détail) and supported by the Chambre de Métiers et de l’Artisanat Hauts-de-France, the Artisan en’Or brand promotes regional craftsmanship in the food and beverage sector.

The aim is to create a network of artisans and enroll them in a quality service approach for their point of sale. The craftsman undertakes to comply with an adapted and controlled set of specifications, specific to each sector.

Saveurs en’ Or is a collective brand that has been promoting products made in the Hauts-de-France region for over 15 years.

It’s a collective approach that promotes and recommends authentic Hauts-de-France food products, a reflection of our rich regional agri-food know-how.

Accueil Vélo is a national brand that guarantees a quality welcome and services along cycle routes for touring cyclists.

An “Accueil Vélo” establishment can be:

an accommodation, a cycle rental company, a cycle repairer, a restaurant, a tourist office, a tourist site.

Association d’Hôteliers et de Restaurateurs du Pays de Saint-Omer Today, we are 12 members who share the same concept: to promote the local strength of tourism by offering refined cuisine based on local produce, where freshness, originality and quality are guaranteed. Each member of the Loisirs Gourmets club is constantly mindful of the welcome reserved for its customers, their well-being and the quality of the moment they choose.

The “Ville et Pays d’art et d’histoire” (Town and Country of Art and History) label is awarded to areas that are aware of the challenges involved in enabling local residents to take ownership of their architecture and heritage, and are committed to an active approach to knowledge, conservation, mediation and support for architectural quality and quality of life.

For over 60 years, Gîtes de France® owners have been welcoming you into their homes in a friendly atmosphere. You’ll find the vacation rental of your dreams among our 56,000 accommodations: Gîtes or Chambres d’hôtes, get inspired by our different themes (insolite, prestige, à la ferme, ecogîtes®, gourmet, bien-être, …), and simply enjoy your vacation!”

The 4 main values of Gîtes de France®:

• Sharing
• Quality
• Responsibility
• Commitment

LA CHARTE QUALITÉ® CONFIANCE, CUSTOMER SATISFACTION FIRST:

• Offer a personalized welcome to customers and privilege a relationship of trust, based on listening, availability and individualized advice
• Receive customers in a clean and pleasant place, in accordance with hygiene and safety standards
• Fulfill orders on time, thanks to an efficient internal organization

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